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Optical Customer Support Engineer

Huawei Technologies



  • Qualitätsmanagement

Gewünschte Studienfächer

  • Elektrotechnik
  • Informationstechnik
  • Wirtschaftsingenieurwesen


  • Bachelor
  • Master/Diplom


  • Düsseldorf

Job Responsibilities

  • Provide technical and value-added professional support service to our customers
  • Software upgrade/update implementation of Network elements and Network Management Systems
  • Conduct project implementation and technical supervision of subcontractors or service partners
  • Training workshop for customer and partner about product technology and service solutions
  • Provide pre-sales support for testing, bidding or workshops
  • On call shift support

Position Requirements

General requirements:

  • Bachelor/ Masters’degree in Telecommunications, Communication-/Network technology, Technical IT, Electrical Engineer, Business Engineer or equivalent education;
  • Knowledge of Transmission Network Technology: WDM (OTN), Microwave, Linux, SDH and basic IP knowledge;
  • Possess great teamwork spirit
  • Passionate about new technologies

Language requirements:

  • Native proficiency in German and business level English is required

Desirable additional knowledge of:

  • Any former experience with Huawei NGWDM, NMS(U2000-T), RTN, NGSDH is appreciated
  • Microsoft Mediaroom IPTV ecosystem
  • Streaming of IPTV, VOD and MPEG
  • Network technology: Multicast, TCP/IP, routing protocols, and secure remote communication.

Fresh Graduate Program in Germany:

  • Professional Career Path: We offer you an exciting professional career in one of the leading and fastest growing multinational telecommunication companies. At the beginning you will be part of one specific teams (0 - 18 months), it’s also possible to move into Sales/ Technical/Solution areas.
  • Personal Development is ensured through training and workshop opportunities: Comprehensive training programs throughout the first 18 months.
  • Firsthand experience in customer engagement and new technology innovation;
  • Challenging and diverse assignments that enable you to continuously develop your personal and professional strengths
  • Competitive Salary package
  • Mentor/Buddy Program: A mentor that will guide you through both business and inter-cultural development;
  • After onboarding, internal networking activities with other fresh Graduates constantly

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