Junior Diagnostic Technician (m/w/d)

Job ID: JR102401

Role Overview

The Junior Electronics / Equipment (E/E) Diagnostics Technician is an integral part of our Service team, responsible for providing first-class troubleshooting, diagnostics and repair for our electric vehicles. This position requires a high-quality Education with a solid background and hands-on experience in electric vehicle E/E, diagnostics, programming/coding and repair.

Our ideal candidates have a passion for the latest and most sustainable EV, OverTheAir Technologies, programming and coding of ECU’s and You will be able to work with aftersales teams in a dynamic, fast-paced environment to fix the problem first time and achieve a high level of customer satisfaction. You will experience deep dive Training in electric vehicle technologies and have the possibility to develop yourself to MasterTech or Field Service Engineer.

Join us on our exciting journey with the Fisker Ocean!

This position is based in Frankfurt, Germany

Responsibilities

• Performs vehicle diagnostics, "Fix IT Right the First Time" repairs, and manual and over-the-air software updates, programming/coding ECU’s, at a Fisker workshop and/or Port of Entry.
• Avoid repeat repairs and repurchase cases by understanding customer complaints and following proper service procedures to ensure high customer satisfaction.
• Assist in the preparation and validation of detailed diagnostic and repair manuals, service bulletins, technical and parts information, customer service and owner communications, etc.
• Immediately identify and report complex electronic/software problems encountered in the field.
• Assist Mobile and Master Technicians in low service capacity situations to ensure optimal customer service and quick repair times
• Assist in root cause analysis, identification of new trends, troubleshooting and preparation of appropriate reports .
• ECU troubleshooting, CAN/LIN/i/Body Bus, LVDS, etc.

Basic qualifications / knowledge / experience

• Apprenticeship completed or completed higher technical education as a Mechatronic, Electronic, Electric (HTL, Fachschule, BOS, FH)
• Deep interest and understanding in the above-mentioned area of responsibility.
• Certification to work on high-voltage systems is an advantage
• Experience with battery electric vehicles and good knowledge in handling diagnostic equipment , programming/coding/flashing ECU’s is an advantage
• Knowledge of ECU troubleshooting, CAN/LIN/i/Body Bus, LVDS, etc. is an advantage
• Good English ; good knowledge of other languages would be an advantage in the application process
• Driver License (B) necessary

Additional Requirements

• Strong interpersonal and communication skills to build effective working relationships
• Ability to work independently with a sense of urgency
• Efficient in managing multiple priorities, organising workload and meeting deadlines
• Punctual and reliable
• Excellent work ethic and willingness to cooperate
• Willingness to learn innovative EV technologies
• Willingness to travel both domestically and internationally as required
• Willingness to work overtime as needed to meet deadlines and company objectives
• Ability to educate other colleagues on technical topics

Preferred skills/experience/competencies.

• Drive for results: strive for high performance, take responsibility and work towards planning goals, overcome obstacles, setbacks and uncertainties.
• Business acumen: Contributing to business strategy and aligning the strategic priorities of one's unit with the direction and strategic priorities of the whole organization
• Customer centricity: anticipates evolving customer needs and knows how to meet them by doing the right thing in the right way
• Decision-making: Makes timely, informed decisions, taking into account facts, objectives, constraints and risks
• Analytical thinking: gathers relevant information, identifies key issues, compares data from different sources; draws appropriate conclusions to arrive at appropriate solutions
• Teamwork and collaboration: Facilitates collaboration by actively engaging to make joint decisions and share best practices
• Demonstrates a global perspective: Provides an understanding of the company's global market position, opportunities, capabilities and competitive threats, and takes into account cultural and geographical differences in planning and decision-making