Job ID: R7166
How you will make a difference @ FARO
- Provide technical support, basic guidance, extended troubleshooting and solutions or answers as listed in the guidelines
- Respond to both, internal and external customers inquiries related to the organization´s hardware and software products
- Escalate internally, when necessary, to other departments ( Level 4 Engineering, Product Management, Engineering or Account Management)
- Thoroughly document customer inquiries in the CRM system
- Closely cooperate with the other support level teams to ensure an excellent Customer Experience along the Support Chain
- Actively provide input to process improvements and support the development of new processes
This position requires
- University degree (engineer, BA) or a comparable technical education
- Strong service-oriented mindset
- Strong communication skills
- Fluency in English and German, any other European language will be an advantage
- Technical knowledge within Metrology will be preferable
- Demonstrated work experience in a technical service-oriented organization
FARO offers
- In general, a permanent employment contract
- Flexible working hours
- Training
- Other employee events and services (e.g. health days, sponsored sports events and charity runs, free drinks and fresh fruit)
- Employee Reward & Recognition Scheme
Job-Infos
Berufsfelder
Qualitätsmanagement
Studienfächer
Elektrotechnik
Abschluss
Ausbildung
Bachelor
Ingenieur-Gehälter
Was kann ich verdienen?
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