Software Technical Specialist | MFG (m/w/d)

Req ID: 1571

Key Responsibilities:

Training Services, including:

• Delivering Training Courses to clients in-house, on-site, or online.
• Preparing and delivering Bespoke Training Courses tailored to the specific needs of the customer
• Conducting post-Training Course customer reviews
• Assisting with Training administration duties e.g., Customer Evaluations, Courseware, Training Certificates

Post-Sales Support, including:

• Advising clients on technical issues relating to the implementation and use of their design software
• Liaising with suppliers where necessary to research and identify solutions to client issues

General Company Duties, including:

• Researching and providing technical advice to company management on new product opportunities
• Assisting the Sales and Marketing staff with business development matters

Key Success Indicators:

• High level of success measured on all service delivery through post training surveys
• Creation of whitepapers and industry focused articles
• Generating Tips and Tricks and ‘how to’ for our customers and internal
• Maintaining the relevant certifications both internally and externally

Responsibilities:

What you must have done already:

• 3+ years of technical experience
• Experience in use of Product Design & Manufacturing products or other engineering apps
• Collaborated on a multi-disc project in a real-world environment
• Knowledge in BIM & BIM Processes

What is nice to have done already:

• An appreciation for other disciplines, and how they work collaboratively on projects
• Experience in using AutoDesk softwares
• An understanding of CDE’s
• Experience in a training capacity

Qualifications:

• BS or MS in Mechanical, Industrial, Manufacturing, Engineering or other related technical field.
• Proven experience in a technical role within the manufacturing industry, preferably with expertise in software solutions.
• Strong understanding of manufacturing processes and workflows, including CAD/CAM, PLM, MES, ERP, and other relevant software applications.
• Excellent communication and presentation skills, with the ability to articulate technical concepts to both technical and non-technical audiences.
• Demonstrated ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Willingness to travel occasionally to customer sites for on-site support and training sessions.
• Certifications or training in relevant software platforms and technologies are a plus.
• Good technical understanding in the IT industry
• Excellent interpersonal skills, including face-to-face, telephone and written communication skills
• Excellent Level of German skills