Customer Quality Engineer (m/f/d)

Job Number: 151379

What You Will Do

• Coordination of complaint processing and statements to customers as well as processing of complaints in the relevant portals
• Further development of complaint management
• Measuring and improving customer satisfaction
• Analysis of manufacturing processes including initiating, carrying out and supporting error and weak point analyses as well as defining and monitoring optimization measures
• Coordination of quality-relevant activities in collaboration with the departments
• Creation of technical documentation
• Increasing quality awareness through training
• Planning and conducting audits
• Participation in FMEAs and derivation of measures
• Creation of key figures for the quality report

Who You Are (Basic Qualifications)

• You have successfully completed technical training or technical university studies
• Several years of professional experience in quality management would be an advantage
• You are confident in the use of QM methods and tools (FMEA, 5W, 8D, SPC, Ishikawa, PAPP etc.)
• You have an analytical and systematic way of working as well as high process affinity
• You are characterized by a high sense of responsibility, strong teamwork and communication skills as well as intercultural competence
• You are eager to learn and have an innovative way of thinking
• You have good knowledge of German and English
• You are willing to travel (including international travel)

What Will Put You Ahead

• You have 3 years of experience with the quality management tools Ishikawa, 8D, 5W, and others.