Field Service Engineer for GCMS in the Hamburg area (m/f/d)

Job ID: 4036535

Key Responsibilities:

• Provide on-site installation, implementation, maintenance, and repair of GCMS systems, including hardware, software, networking products, and operating systems
• Install, configure, optimize, and troubleshoot integrated solutions (hardware, software, peripherals, communications, and applications) to ensure optimal performance
• Diagnose and resolve technical issues, perform preventive maintenance, and proactively address potential equipment or software problems to minimize customer downtime
• Deliver fully integrated solutions (non-design role) and ensure high customer satisfaction through technical guidance and support
• Act as a technical resource internally, manage product escalations, and collaborate with cross-functional teams (Support, Sales, Marketing, and R&D) to resolve customer issues
• Comply with all customer/vendor credentialing, identification, certification, and health and safety requirements to access customer sites

Qualifications

Qualifications:

• Bachelor’s or Master’s degree in Chemical, Biochemical, or Electrical Engineering (or equivalent qualification)
• Early-career professional or postgraduate, eager to build a career in field service and customer-facing technical support
• Fluent in both German and English, with strong communication skills
• Valid driver’s license
• Flexible and willing to travel (up to 35%), including overnight stays, to support customers on-site

Why Join Us?

• Be part of a global leader in analytical instrumentation
• Enjoy a collaborative, inclusive, and forward-thinking work culture
• Opportunities for career growth